Emergency repairs are:

a burst water service or a serious water service leak
a blocked or broken toilet
a serious roof leak
a gas leak
a dangerous electrical fault
flooding or serious flood damage
serious storm, fire or impact damage
a failure or breakdown of the gas, electricity or water supply
a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
a fault or damage that makes the property unsafe or insecure
a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

Should you require emergency after-hours work at your property, please contact the below approved after-hours tradespeople:

Locksmith: Shain’s Local Locksmiths 0425 837 511

Electrical: DC Electrical 1300 707 694

Plumbing: A Grade Plumbing & Gas 07 3290 2245

All other repairs are considered routine repairs and a maintenance request should be completed and sent to our office.

Other emergency (24/7) numbers:

Energex Emergency: 13 19 62 - to report any fallen power lines or electric shocks.

Energex Emergency: 13 62 62 - if you have lost power or are experiencing electricity supply problems.

SES: 132 500 – for help with a damaged roof, rising flood water, fallen trees on buildings or storm damage.

During storm season (from October to March), pre-filled sandbags can be collected from the below depots:

Emergency Repairs